FAQ

• What is the difference between Clear-Tone hearing amplifiers and traditional hearing aids?
  Clear-Tone provides advanced, digital hearing solutions, including Over-the-Counter (OTC) options, designed to be affordable and easy to use. They are suitable for mild to moderate hearing loss.
• Do I need a prescription?
  No, many Clear-Tone models are OTC, meaning they are designed for adults with perceived mild-to-moderate hearing loss without requiring a prescription or fitting appointment.
• Can I test them before I decide to keep them?
  Yes, Clear-Tone offers a 60-day risk-free trial period, allowing you to try the hearing aids and return them if you are not satisfied.
• What is the life span of these hearing aids?
  With proper care and maintenance, Clear-Tone hearing aids generally last between 5–7 years.

• Can I connect Clear-Tone hearing aids to any smartphone?
  Most Bluetooth-enabled Clear-Tone hearing aids work with both iOS (iPhone) and Android devices.
• How do I pair my hearing aids to my phone?
  1. Ensure Bluetooth is activated on your phone.
  2. Open the Clear-Tone app.
  3. Follow the in-app instructions to pair your devices. If you have two, they may need to be paired one at a time.
• Can I stream music and phone calls directly?
  Yes, these hearing aids allow you to stream phone calls, music, and other audio directly from your smartphone to your ears.
• Will Bluetooth drain the battery quickly?
  No, modern Bluetooth Low Energy (BLE) technology ensures that streaming is efficient and does not excessively drain the battery.
• Why is the audio volume lower during streaming?
  In some modes, the streaming volume is balanced differently than the hearing amplification mode to ensure a better overall experience.

• How long do the hearing aids last on a single charge?
  When fully charged, the hearing aids can provide over 30 hours of continuous use without Bluetooth streaming.
• How does the charging case work?
  The charging case typically provides 120 hours of backup power, allowing you to charge your hearing aids 3-4 times without needing to plug the case into a wall outlet.
• Can I leave the hearing aids in the charger constantly?
  Yes, the chargers include overcharge protection, so they will not damage your hearing aids if left plugged in.

• How often should I clean my hearing aids?
  It is recommended to clean your hearing aids daily to remove earwax and debris using the tools provided.
• Are they waterproof?
  Clear-Tone hearing aids are moisture-resistant but not waterproof. You should not wear them while swimming, showering, or in a sauna.
• What should I do if they whistle?
  Whistling (feedback) usually occurs if the ear dome is not inserted correctly or if the device is not securely in the ear canal. Adjusting the fit usually solves this.
• How often should I replace the ear tips (domes)?
  For best performance, replace the silicone ear tips every 3-6 months, or sooner if they become stiff, brittle, or discolored.

• Why is the sound intermittent?
  Bluetooth has a range of about 10 meters (30 feet). Ensure your phone is on your person or within range to avoid signal interruptions.
• How do I reset my hearing aids?
  If the device is not functioning correctly, try placing them in the charging case to reboot them, or follow the manual instructions for a hard reset (usually involving holding a button for 25+ seconds).

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